Moving nightmares

I recently shifted my house from one part of Bangalore to another. Mine is a typical two BHK house with basic furniture - sofa, bed, fridge, tv, washing machine, dining table etc. After talking to a few movers and packers, I decided to go with Kaiser Packers (P) Ltd. (http://www.kaiserpackers.com/) because they were one of the first to send a representative to my house to inspect and give me a quote. They claim to be an ISO9001 certified company and the first impression was good. I was very particular about the date and time of the move and had told them more than 10 days in advance. The representative agreed and promised that 5 packers would come to my house by 8:30 AM on the day and that entire process would be over by 4:30 PM.

Two days before the day of move, I get a call from the representative asking me if we could prepone the move to Friday. I refused.

On the agreed upon day, I get a call that the packers would come at 10:30 instead of 8:30. Finally, after umpteen phone calls, only 3 packers instead of 5 turned up at 12:30 PM and started packing. The material that they brought was not sufficient and a few items could not be packed. They had to be transported just like that. Instead of usual 2 hours, it took 4.5 hours for packing and then 2.5 hours for loading . During loading, we figured that the truck sent to transport the items was smaller and I had to carry a few things in my car. After reaching the destination, it took another 2 hours for unloading and that too after begging the driver of the truck to help out.

The move finally ended at 11:30 at night and I was left with a hole in my pocket, a badly hurting back and a broken washing machine.